Direct booking: a direct challenge for travel programs

Learn what others are doing to turn this challenge into opportunity

As direct booking becomes increasingly popular for travelers, this GBTA & Concur study explores the priorities and challenges for today's business travel programs.

As supplier incentives, mobile apps, and a preference for self-service increase, business travelers are booking travel directly – and travel managers are finding they need to modernize their travel programs to not only control costs, but also to increase overall travel and expense visibility.

The reality is that direct booking is making it challenging for travel managers to meet goals, be policy compliant and achieve cost savings. Businesses agree that the lack of visibility caused by direct booking also has duty of care implications.

Learn about the impact of direct booking and how to turn challenge into opportunity. 

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