The success of a travel and expense management solution is in the hands of employees. If they do not have the support they need, when they need it, they may abandon the solution. Low adoption rates lead to a lack of compliance and out-of-policy spending, not to mention insufficient data for reporting and business intelligence. To ensure employee satisfaction and broad adoption, many organisations augment their Concur solutions with a customised level of service. With the User Support Desk service, Concur can help ensure your employees have the reliable, 24x7 support they need.